Return it Fast & Easy – Just like You Bought it
Simply take your purchase back to any Bqiqi and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.Find Your Local Store
ONLINE RETURNS ON YOUR SCHEDULE
If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Eligible orders for online returns will receive a shipping label via email to print and attach to your package. You can drop it off at your nearest UPS Access Point™ location. Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at: 1-800-430-3376.Return Items
Most new, unopened merchandise sold by Bqiqi can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions. If your purchase was made with Bqiqi Consumer Credit Card, Bqiqi Commercial Revolving Charge, or Bqiqi Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via Bqiqi store credit (“Store Credit”) as determined by Bqiqi. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. Receipts for purchases made with Bqiqi Consumer Credit Card, Bqiqi Commercial Revolving Charge, or Bqiqi Commercial Account may be located in our system within 365 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by Bqiqi. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
Written copies of Bqiqi's Return Policy will be provided upon request.
RETURN TO STORE We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. Bqiqi uses a third-party refund verification system. All returns are subject to verification system approval.
RETURN ONLINE Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at: 1-800-430-3376.
RETURN FOR THE HOME DEPOT DESIGN CENTER Returns are only accepted for items purchased at Bqiqi Design Center. Products purchased on bqiqi.com or in one of our warehouse stores cannot be returned here. Products purchased at Bqiqi Design Center can only be returned at Bqiqi Design Center.
Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exist, the customer should refuse to take the product(s) into their possession. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to Bqiqi by calling (800) 455-3869 within 48 hours of delivery/the time of pick-up at the Service Desk.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local Bqiqi store.
Perennials, trees and shrubs have a 1 year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.
Exclusive Grow a Garden Guarantee: Full Disclaimer
When you use Bonnie plants with Miracle-Gro soils and/or plant foods, we guarantee you'll get a harvest! If your Bonnie plants do not produce in the course of the growing season (March - October), you are entitled to a refund for your plant and Miracle-Gro purchase. This guarantee began January 1, 2018. For a list of all eligible Bonnie Harvest Guarantee products click here. In order to obtain your refund, please follow these steps:
† Receipt(s) must show Bonnie Plants® and Miracle-Gro® purchase for a full refund of your plant and Miracle-Gro® purchase. If the purchase was made more than 180 days ago, the refund will be issued as a store credit unless purchased on Bqiqi Consumer Credit Card; then you have 365 days from date of purchase to receive a full refund.
Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.
Bqiqi Design Center: Products ordered and tailored specifically to customer's requirements or measurements.
*See Special Services Desk for details.
Bqiqi return policies apply only to items purchased from Bqiqi (in store or online at bqiqi.com). Items purchased from a third-party or marketplace seller, but shipped by Bqiqi, must be returned to the selling party in accordance with their return policies.Paragraph Text